Could you be our new Call Advisor?

Located in our lovely new office in Newcastle city centre, useyourlocal.com is the UK’s leading pub and bar website.

With over 70,000 pubs listed on the site and some half a million visitors every month, we provide a digital platform that connects brands, pubs and consumers through the notification of news, offers and events. We also provide and manage high-quality website templates for pubs, helping them to maximise their digital marketing activities and ultimately getting more people to go to the pub more often.

We are growing fast and have big ambitions: we want to become the ‘JustEat’ of the pub & bar industry, a digital platform that is also a recognised consumer brand.

What are we looking for?

We are looking for a Call Advisor who will support our growth by providing customer care and digital marketing support to publicans and bar staff, assisting in web page set up, population of websites, regular updating and refreshing of their news, events and offers, and resolution of their general queries.

You will need to be a confident, outgoing personality with an excellent telephone manner and communication skills; somebody who can provide assistance to clients, but who can also identify opportunities for them to expand their business through our digital platform and the use of social media.

You should be somebody who enjoys working in teams, likes solving problems and taking the initiative, and can work well with minimal supervision (we don’t do micro-management). You need to be IT and social media literate, a good administrator, and have a strong commitment to customer service.

That said, we’re not necessarily looking for somebody with lots of formal qualifications, although some experience of customer service roles would be an advantage.

What it’s like to work at useyourlocal HQ

We’re a small but perfectly-formed team and we all share, and live by, the same values: we’re driven to succeed, incredibly tenacious, pragmatic by choice, creative by nature and highly convivial.

What’s more we all love pubs – so if the thought of working on, talking about and visiting the nation’s hostelries leaves you cold, or you prefer a quiet, library-style atmosphere, this probably isn’t the job for you.

Place of work: Newcastle city centre

Hours of work: Monday to Friday, 9am – 5pm, and occasionally as required outside these hours (we can be flexible on hours for the right person)

Holiday allowance: 25 days pa (plus statutory Bank Holidays)

Pay & rations: competitive, with bonus and profit-share schemes

Interested?

Then drop us a line, telling us why you think you’re the perfect fit for the role and attaching your CV. Send it to jobs@useyourlocal.com and we’ll take it from there.

Cheers!